Frequently Asked Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, including Visa, Mastercard, American Express, as well as PayPal and other payment options available at checkout. Available payment methods may vary by location.
CAN I SHOP IN MY LOCAL CURRENCY?
Yes. Select your country or region using the currency selector on our website. Available prices and currencies will update based on your selected location.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If you need to make a change to your order, please contact us as soon as possible at legitrichesofficial@gmail.com.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
WHEN WILL MY ORDER SHIP?
Orders are processed as quickly as possible. Once your order ships, you will receive a confirmation email with tracking information.
During collection launches, promotional periods, or high volume releases, processing times may be slightly longer.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, tracking information will be sent to the email address used during checkout. Please allow time for the carrier to update the tracking status after your shipping confirmation is issued.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Because many Legit Riches pieces are produced in limited quantities, returns are generally accepted only for eligible items that arrive damaged or with a manufacturing defect.
If you receive a defective item, contact us promptly with your order number and clear photos of the issue so our team can review your request.
Size exchanges may be accommodated when inventory is available. Customers are responsible for applicable return and reshipping costs, and certain exchanges may be subject to a restocking fee.
Please review our Refund Policy for complete terms before placing your order.
WHAT IF I RECEIVE THE WRONG OR DAMAGED ITEM?
Contact us at legitrichesofficial@gmail.com with your order number and photos of the item received. If we confirm an error or manufacturing defect, our team will provide the appropriate next steps.
WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?
Once your order ships, you will receive tracking information so you can monitor delivery.
If tracking shows your package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and contact the shipping carrier directly.
If the carrier confirms that the shipment is lost, contact us with your order number and any relevant carrier documentation so we can review the situation and determine available options.
Legit Riches is not responsible for packages that are confirmed as successfully delivered to the address provided at checkout and are subsequently lost or stolen.
DO YOU SHIP INTERNATIONALLY?
Yes. International shipping is available to select countries. Shipping rates and available services are calculated at checkout based on your destination.
International customers may be responsible for customs duties, taxes, or import fees charged by their local authorities.
HOW DO I KNOW WHICH SIZE TO ORDER?
Please review the sizing information provided on each product page before purchasing. Because silhouettes and fits may vary between collections, we recommend referencing the measurements listed for the specific garment.
If you need additional sizing assistance, contact us before placing your order.
WILL SOLD OUT ITEMS BE RESTOCKED?
Many Legit Riches releases are produced in limited quantities and may not be restocked.
Follow @legit.riches and join our mailing list for announcements regarding upcoming releases, restocks, and new collections
HOW CAN I CONTACT LEGIT RICHES?
For order questions, sizing assistance, collaborations, or general inquiries, contact us through our Contact page or email legitrichesofficial@gmail.com
